Airlink Contacts in Nairobi | Phone and Office Location in Kenya

Airlink is represented in Kenya by AVIAREPS, who are their official GSA (General Sales Agents) , alongside other airlines including Gulf Air, Air Tanzania and Condor. They handle their ticketing, sales and reservation services.

In Nairobi, Airlink operates out of Jomo Kenyatta International Airport (JKIA), Terminal 1C, which handles most non-SkyTeam international departures. On the Johannesburg side, Airlink passengers check in at O.R. Tambo's Terminal B and depart from Terminal A. The airline flies the route daily using Embraer E190 regional jets, aircraft chosen for their reliability and comfort on medium-haul African routes.

So, does Airlink go to Kenya? Yes - Airlink launched its direct Nairobi route on 24 April 2023, and Nairobi remains its only current gateway into East Africa. The airline positions the route as a key link between the East African and Southern African economic hubs, with onward connections available through Johannesburg to destinations across Southern Africa, the Indian Ocean islands, and beyond via Airlink's global airline partners.

Schedules, fares, and baggage policies below reflect the most recently published Airlink data and are provided for planning purposes. Airline schedules and fare rules change frequently, so always confirm live timetables and active bookings through Airlink directly or an authorised booking agent before travelling.

Flight Schedule & Route Overview from Nairobi

Airlink operates the Nairobi–Johannesburg corridor as a daily, non-stop service, with a scheduled block time of roughly 4 hours 5 minutes to 4 hours 15 minutes, depending on direction and winds.

Airlink's current schedule (effective since late March 2026), the route runs as follows:

Flight	Route	Departure (local)	Arrival (local)	Frequency	Aircraft
4Z 071	Nairobi (NBO) → Johannesburg (JNB)	06:30	09:40	Daily	Embraer E190
4Z 070	Johannesburg (JNB) → Nairobi (NBO)	13:30	18:30	Daily	Embraer E190

Class Distinctions and Advantages

Destinations Served from Kenya

From Nairobi, Airlink's own network is a single direct route — to Johannesburg. What makes this route valuable for Kenyan travellers is less the point-to-point flight and more what it unlocks on arrival: Airlink's Johannesburg hub is the gateway to its wider Southern African and Indian Ocean network, covering roughly 50 airports across 16 countries, including:

• Southern Africa: Cape Town, Durban, Port Elizabeth (Gqeberha), Bloemfontein, East London, George, Nelspruit (Mpumalanga), Polokwane, Kimberley, Upington, and other regional South African cities; plus Windhoek and Walvis Bay in Namibia, Gaborone and Maun/Kasane in Botswana, Maseru in Lesotho, and Lubumbashi in the DRC.
• Mozambique: Maputo, Beira, Nampula, Pemba, Tete, and Vilankulos — useful for travellers heading to the Mozambican coast or Bazaruto Archipelago.
• Indian Ocean & islands: Antananarivo and Nosy Be in Madagascar, plus Mauritius.
• Long-haul connections: Through Airlink's global airline partners at O.R. Tambo, Nairobi travellers can also connect onward to long-haul international routes.

For Kenyan travellers heading beyond Johannesburg into these secondary Southern African markets — safari lodges in Mozambique, Victoria Falls-adjacent hubs, or the Cape — booking the Airlink connection alongside the Nairobi sector as a single itinerary is usually more reliable (and often cheaper) than booking two separate tickets, since a through-check reduces the risk of a missed connection or baggage being left behind at Johannesburg.

Indicative one-way economy fares on the Nairobi–Johannesburg sector have recently ranged from roughly USD 300 to USD 660, depending on how far in advance you book, seasonality, and demand — November is typically a lower-fare month, while December sees a seasonal spike. These figures move constantly with fuel costs and demand, so treat them as a planning benchmark rather than a quote; a specialist working with real-time fare classes can usually find a better price than the first number that comes up in a generic search.

Ticket Modifications & Support

Can I change my Airlink ticket? Usually, yes — but the rules depend on your fare tier. Plain and Variable Sunbird carry change fees (or are non-changeable on the lowest saver fares); Elegant Sunbird and above allow free changes, refundable minus a small admin fee. Always check the conditions against your specific booking reference rather than a general policy.

To change a date or modify a booking:

• Locate your booking reference (PNR) and fare conditions.
• Confirm your fare tier permits changes, and any fee that applies.
• Check seat availability on the new date/flight.
• Process the change and settle any fare difference.
• Get a reissued e-ticket before you travel.

Customer service hours: Airlink's South Africa desk runs daily, roughly 05h00–21h00 SAST. For Kenya-originating bookings, AVIAREPS, Airlink's Nairobi GSA, is the more direct contact for ticketing and reservations.

For urgent, after-hours, or multi-passenger changes — or just confirming a "cheap flights" deal actually includes checked baggage — we as ticketing agents working directly with Airlink's reservation systems can often resolve it faster than self-service, especially outside standard desk hours. As always, confirm time-sensitive changes against your current fare rules.

Airport & Travel Tips for Kenyan Passengers

Airport Timings

• Check-in counters are always opened 3 hours before departure for regional/international flights.
• Check-in and bag drop strictly close 50 to 60 minutes prior to the scheduled departure time. If you are late, you will be denied boarding.
• Gate boarding commences 40 minutes before departure and closes strictly 20 minutes before the flight leaves

Passport, VISA & Entry Rules

• Kenyans entering South Africa are allowed to travel VISA free. The immigration in South Afirca usually requires atleast 2 blank passport pages.
• All travellers must submit an online digital traveller declaration before landing in South Africa

Hand Luggage Restrictions (LAGs)

• Liquids, aerosols, and gels (LAGs) in your cabin baggage are strictly restricted to containers of 100ml or less.
• All 100ml containers must fit comfortably inside a single, transparent, re-sealable plastic bag not exceeding 1 liter in capacity.
• Power banks, e-cigarettes/vapes, and lithium batteries must be kept in your cabin hand luggage; they are strictly illegal to pack inside checked hold luggage 

Frequently Asked Questions

Does Airlink fly to Nairobi every day? Yes, the Nairobi–Johannesburg route currently operates daily, non-stop, using Embraer E190 aircraft.

Which terminal does Airlink use at JKIA? Airlink departures from Nairobi generally use JKIA Terminal 1C, though it's worth confirming your terminal on your booking confirmation or the live airport boards before travelling, as assignments can change.

How long is the Airlink flight from Nairobi to Johannesburg? Roughly 4 hours 5 minutes to 4 hours 15 minutes, depending on direction.

Does Airlink have a 24-hour customer service line? Airlink's published reservations hours run daily rather than round-the-clock, both from the South Africa head office and its Kenya GSA, AVIAREPS. For support outside those hours, a local booking agent can often assist with urgent changes or queries.

Is Airlink a budget airline? No — Airlink operates as a full-service regional carrier. Even its cheapest Plain Sunbird fare includes a standard checked bag, distinguishing it from ultra-low-cost carriers.

When did Airlink start flying to Nairobi? Airlink launched its direct Nairobi–Johannesburg route on 24 April 2023.

Can I change my Airlink ticket? It depends on your fare tier. Plain Sunbird is non-refundable with heavy change fees; Variable Sunbird allows changes for a fee; Elegant Sunbird and above (Magnificent Sunbird, Superb Sunbird, Business Class) carry no change fees and are refundable minus a small admin fee.